The Great British car insurance write-off scandal: BBC investigation echoes our findings

Undercover BBC investigation finds written-off cars are being repaired and sold to unsuspecting motorists after passing their history checks

A BBC investigation has found that cars previously sold as write-offs at salvage auction are passing their vehicle history checks, and being sold at major second-hand car dealerships to unsuspecting buyers.

The undercover research, shown on BBC1’s Rip Off Britain, echoes the investigation we published in March, which found cars that have been deemed insurance write-offs following serious accidents are passing vehicle history checks with a clean bill of health.

• How to save money on your car insurance

Vehicle history checks are relied on by countless buyers every year to reveal whether a car is subject to outstanding finance, has mileage irregularities, has been stolen, has previously been scrapped or has been deemed an insurance write-off.

While Auto Express’s research focussed on the loopholes that allow these written-off cars to pass their history checks, and highlighted examples of these cars being sold via online classified sites, the BBC sent undercover reporters to the UK’s largest used car retailer, Evans Halshaw, and two other big-name dealership chains, Arnold Clark and Car Store.

The researchers found cars that had previously been sold at salvage auction as write offs had passed their background checks, and their true history had not been uncovered by the retailers. Forensic car expert John Dabek told the BBC he was surprised the dealers hadn’t spotted the cars had been repaired following serious accident damage.

The retailers involved either blamed the data systems they relied on for history checks, or said they had carried out all the checks they could.

• Cheapest cars to insure

Prior to the BBC’s investigation, Auto Express uncovered a number of cars, seen in the pictures below, that were sold at a salvage auction having been classified as ‘Cat S’. This means they were written off after sustaining serious, structural accident damage, and were only allowed back on the road after having been properly repaired.

Despite this, all of these models passed the vehicle history checks offered by both HPI and Experian AutoCheck, and were being marketed to consumers as never having been written off.

We found 10 cars that had been sold at a salvage auction as declared Cat S write-offs, making a note of the VIN plates displayed in the salvage listings. We paid for HPI and Experian AutoCheck history checks, cross-referencing VINs and registration plates with the reports. Some of the cars generated alerts for outstanding finance or mileage discrepancies, but not one check from either HPI or Experian flagged any of these cars as an insurance write-off.

Auto Express was alerted to this issue by a reader who uncovered inconsistencies with history-checking companies after buying a used car he discovered had previously been sold via a salvage auction. As well as a conventional history check, the reader used a company called, which crosschecks a car’s write-off status against salvage auction records.

After we learned of this problem, we contacted vcheck and were provided with a number of cars that had raised similar concerns.

Insurance write-offs for sale with clear history checks: examples

2016 Renault Captur 1.5 dCi

Auctioned as a write-off 
This Renault Captur was auctioned as a Cat S write-off in February 2018 with significant front-end damage. Its odometer read 12,957 and it was listed with a suggested retail value of £12,370.

On sale 13 months later
By March 2019 this Captur had been repaired and was advertised with 17,000 miles for £9,750. HPI and Experian checks did not reveal its write-off history.

2015 Toyota Yaris Icon Hybrid

Auctioned as a write-off
This Toyota Yaris was auctioned as a Cat S write-off in August 2018 with significant front-end damage and a suggested retail value of £9,330. 

On sale nine months later
By March 2019 this Yaris had been repaired and was advertised for sale to consumers for £8,995. HPI and Experian checks did not reveal its write-off history.

2014 Ford B-MAX 1.4

Auctioned as a write-off
This Ford B-MAX was auctioned as a Cat S write-off in July 2018 with significant front-end damage and a suggested retail price of £7,400.

On sale eight months later
By March 2019 this B-MAX had been repaired and was advertised for sale to consumers for £6,490. HPI and Experian checks we performed did not reveal its write-off history.

2012 Skoda Superb 2.0 TDI Elegance

Auctioned as a write-off
This Skoda Superb was auctioned as a Cat S write-off in June 2018 with significant front-end damage.

On sale nine months later
By March 2019 this Superb had been repaired and was advertised for sale to consumers for £7,250. HPI and Experian checks did not reveal its write-off history.

2017 Honda Jazz 1.3 i-VTEC EX

Auctioned as a write-off
This Honda Jazz was auctioned as a Cat S write-off in May 2018 with significant front-end damage.

On sale 10 months later
By March 2019 this Jazz had been repaired and was advertised for sale to consumers for £10,950 and Experian checks did not reveal its write-off history.

2016 BMW M4 3.0 Competition Pack

Auctioned as a write-off
This M4 was auctioned as a Cat S write-off in April 2018 with significant damage to its undercarriage.

On sale a year later
By March 2019 this M4 had been repaired and was advertised for sale to consumers for £35,472. HPI and Experian checks did not reveal its write-off history.

How do vehicle history checks work?

Experian AutoCheck and HPI – the two biggest players in the business – told us that they exclusively rely on the Motor Insurance Anti Fraud & Theft Register, or MIAFTR, to determine if a car has been written off.

MIAFTR is a nationwide database run by the Motor Insurers’ Bureau (MIB), and 97 per cent of insurance companies subscribe to it. When an insurer writes off a vehicle, those subscribing to MIAFTR place it on the Register as a write-off. Some history-check businesses outsource to these two companies. The AA relies on HPI data, for example, while the RAC uses Experian.

1. MIAFTR is non-mandatory, and not all insurers use it

It is a legal requirement for insurers to inform the Driver and Vehicle Licensing Agency (DVLA) when a car is written off, but it is not a requirement for them to use MIAFTR to do so – MIAFTR acts as an electronic funnel, automatically informing the DVLA of write-offs, assuming these are uploaded to MIAFTR.

The MIB told us that “97 per cent of the motor insurance market currently subscribe to the MIAFTR database to load the details of their written-off vehicles”. There are 203 UK motor insurance companies authorised by the Bank of England, meaning six do not use MIAFTR; cars written off by these six insurers are unlikely to be detected by history checks.

2. Third-party-only insurance

The MIB suggested that a car may not be detected as a write-off “if the vehicle is not comprehensively insured”. Because third-party insurance does not pay out for damage sustained to the insured vehicle itself, such cars will not have been declared a total loss by the insurer, so may not be on MIAFTR.

3. Delays in updating MIAFTR

The Motor Insurers’ Bureau told us some insurance firms “load manually or in batches” when placing cars on MIAFTR, creating potential delays. Some of the cars we analysed were auctioned as write-offs more than a year ago and were still not detected by the history checks we ran, though.

Furthermore, data obtained via a Freedom of Information request shows the DVLA was informed of 7,676 Cat D and Cat C cars in the 2018 calendar year – even though Cat D and Cat C write-off classifications were replaced by Cat S and Cat N in October 2017.

This means that vehicles placed on the DVLA’s database as Cat C and Cat D in 2018 must have been assessed as write-offs the previous year under the old classifications, with a delay of at least three months.

4. Weak legislation

Legally, insurers must inform the DVLA when a car is written off, but the MIB says “there is no mandated timeframe for supplying write-off data to the DVLA”, creating potential delays even in the official database. The closure of the Vehicle identity Check (VIC) scheme in October 2015 could also have a part to play.

The VIC scheme saw a ‘marker’ placed against Cat C cars (now Cat S) on the DVLA database. These cars had to pass a VIC test, where an inspector would assess them before the DVLA would remove the marker and issue a new V5C logbook. The VIC test didn’t assess the quality of repairs, but if inspectors noticed a “serious defect which would make the car dangerous”, they would issue a prohibition notice, and the car could not be driven. Cat S write-offs now only need to pass an MoT test before being put on the road.

5. Paper-based write-offs

Further DVLA data obtained via a Freedom of Information request reveals that 4,870 vehicles were written off via paper notifications over the past five calendar years. These cars bypassed MIAFTR when being placed on the DVLA’s database, so would be unlikely to show up in checks.

6. History checks relying solely on MIAFTR to check for write-offs

MIAFTR is non-mandatory, subject to delays and may not hold records for written-off cars that only had third-party insurance. So for history-checking firms to rely solely on its data to determine a car’s write-off status is problematic.

How widespread is the problem?

Write-off category No. vehicles on MIAFTR No. vehicles on DVLA database Difference between MIAFTR & DVLA No. vehicles on MIAFTR No. vehicles on DVLA database Difference between MIAFTR & DVLA 2016/17 2016/17 2016/17 2017/18 2017/18 2017/18 Cat A 8,926 8,851 75 9,502 9,370 132 Cat B 105,805 115,325 -9,520 109,417 119,559 -10,142 Cat C 325,324 367,093 -41,769 152,084 177,089 -25,005 Cat D 166,718 211,100 -44,382 83,783 110,407 -26,624 Cat S 343 0 343 101,798 123,579 -21,781 Cat N 432 0 432 140,694 148,431 -7,737 Total 607,548 702,369 -94,821 597,278 688,435 -91,156

Auto Express obtained data from the DVLA showing how many write-off ‘transactions’ the agency processed during financial years 2016/17, and 2017/18. The MIB provided us with the number of write-offs it held records for over the same periods. Data from both organisations is for vehicles, so includes trucks, vans and motorbikes, as well as cars.

There is a significant difference between the two organisations’ databases, with nearly 100,000 fewer written-off vehicles a year appearing on MIAFTR compared with DVLA records. Even after removing from the equation Cat A and B vehicles – which must be scrapped and can never be driven again – these numbers give a clear idea of the discrepancies between MIAFTR and the DVLA’s database.

What do the organisations involved say?

We sent HPI and Experian details of three sample cars that were previously written off but passed their history checks. HPI consumer director Fernando Garcia told us: “Where third- party data is found to be inaccurate or factually incorrect, HPI will work with these partners to ensure that consumer safety remains the main priority and is not compromised in any way.”

Stressing that HPI “constantly monitors the quality of the data it generates and receives”, Garcia said: “If the consumer conducts an HPI Check and it did not show the Vehicle Condition Alert Register information, they would be covered by our guarantee if they adhere to our terms and conditions.”

An Experian spokesperson said the company understands “the cause for concern with the three vehicles highlighted”. Experian explained that it uses MIAFTR “to check whether a vehicle has been marked as ‘written off’ by an insurer”, but that “as none of the three vehicles were recorded as a total loss, they did not show as ‘written off’ on the vehicles’ provenance reports. We will continue to work with our data and insurance industry partners to establish the circumstances behind these three vehicles”.

The Motor Insurers’ Bureau, the organisation that runs MIAFTR, added that “Cat S write-offs will receive a V5C document from DVLA… [that] should alert keepers to the status of the vehicle”. The MIB also stressed that “CAT S and N vehicles can be repaired and legally driven again”.

The DVLA simply said: “Insurance companies are required to notify DVLA of all accident-damaged vehicles.”

What are the potential consequences for car buyers?


It is impossible to tell from photos how well these cars were repaired after their accidents, but buyers of Cat S and Cat N vehicles are typically advised to commission an independent mechanical inspection before making a purchase – a course of action far less likely with a car believed not to be a write-off.

Financial loss

Cars that have been written off are worth significantly less than their non-write-off counterparts. Anyone who bought a car at standard market value and subsequently finds out it was declared Cat S or Cat N stands to make a substantial loss when they sell it on, assuming its true history is subsequently detected in history checks, or the owner finds out it was written off. It is an offence to knowingly sell a written-off car without declaring its write-off status.

How can buyers protect themselves?

The majority of written-off cars are loaded onto MIAFTR and picked up by history-checking companies, but our investigation will undoubtedly raise concerns among second-hand car buyers. Consumers seeking additional reassurances could consider paying for a mechanical inspection, which should determine whether a car was repaired following a serious accident.

Buyers are also offered some protection by a history-check guarantee. Both HPI and Experian AutoCheck will pay up to £30,000 to ensure buyers do not suffer financial losses as a result of their checks – although terms and conditions apply to these guarantees.

A third option is to make use of, where you can get a basic check against salvage records for free.

What do you think of the insurance write-off scandal? Let us know in the comments section…